超清版 GB/T 44601-2024 信息技术服务 服务生存周期过程

ICS 35.240.99
CCS L 67
中华人民共和国国家标准
GB/T 44601—2024
信息技术服务　服务生存周期过程
Information technology service—Service life cycle processes
2024-09-29 发布 2025-04-01 实施
国家市场监督管理总局
国家标准化管理委员会 发 布
目　　次
前言 ····································································································· Ⅲ
1     范围 ·································································································· 1
2     规范性引用文件 ······················································································ 1
3     术语和定义 ··························································································· 1
4     过程框架 ······························································································ 2
5     服务战略过程 ························································································· 3
     5.1     战略规划 ························································································· 3
     5.2     战略部署 ························································································· 4
6     服务分析与设计过程 ················································································· 4
     6.1     服务分析 ························································································· 4
     6.2     服务设计 ························································································· 5
7     服务实现过程 ························································································· 5
     7.1     服务构建 ························································································· 5
     7.2     服务测试 ························································································· 6
     7.3     服务发布 ························································································· 7
8     服务运营过程 ························································································· 7
     8.1     服务交付准备 ···················································································· 7
     8.2     服务交付 ························································································· 8
     8.3     服务监控 ························································································· 8
     8.4     服务运营提升 ···················································································· 9
     8.5     服务价值评估 ···················································································· 9
9     服务退役过程 ······················································································· 10
     9.1     服务中止 ························································································ 10
     9.2     服务退役 ························································································ 10
10     服务支持过程 ······································